Terms and Conditions

Please read the following terms and conditions before transacting any business with us via our web site. If you have any questions regarding any of the terms please do not hesitate to contact us for clarification.

In the following paragraphs the term ‘store’ refers to The Bowlswear Direct Superstore and the term ‘customer’ refers to any person or company ordering goods from the ‘store’.

Customer Commitment

When we decided to expand the activities of the Bowlswear Direct Superstore onto the Internet we agreed that it must be a serious commitment on our part, not a hobby or a short term project.

We have expended considerable time and effort in planning and producing this site, even going as far as finding a web development company run by keen bowlers! This level of commitment will continue and we intend to become the first point of reference on the Internet for all things bowling related in the coming months and years.

We know the importance of customer satisfaction, after all we have been trading in the ‘real world’ for nearly twenty years now and no business lasts that long, showing continual and increasing growth in all areas, if it treats its customer badly. Being both bowlers and Internet users we understand the reluctance that some people feel towards purchasing over the Internet and have therefore drawn up the following terms and policies regarding transactions made through this site.

Returns Policy

If you have any problems or complaints of any nature please do not hesitate to contact us. Our staff will be more than happy to assist you and we guarantee a polite response and speedy resolution to all matters such as this.

If, upon delivery of any item purchased from this site, you find that the items you ordered do not meet your requirements or match your expectations we will be happy to exchange them for something more suitable, provided they are unused and returned to us in original packaging. In such a situation return postage will be at your cost.

If we are at fault in delivering your goods, for instance we dispatch the wrong item or it is faulty, we will resolve the problem as fast as is possible and refund any postage costs you may have incurred.

The store accepts no liability for any damage or loss incurred by the customer or a third party due to delivery, late delivery, non-delivery or any other circumstances no matter how such damage or loss was caused.

All transactions effected through this web site will be directed through a secure server. All reasonable attempts will be made to ensure the security of every transaction but the store cannot be held liable for any loss, no matter how arising.

Privacy Policy

A successful web site, especially one operating an online shopping facility, obtains a lot of information about the people who use the site. This is by necessity as we could not deliver your order to you unless we know who you are and where you live could we? Some web sites will then sell this information on to other companies and before you know it your e-mail inbox is full of marketing e-mails from companies that you have never heard of and probably have no interest in. We will not sell or disclose any of your details to anyone outside of Bowlswear Direct – EVER. This is an unequivocal guarantee from us, we value your custom and respect your privacy. You will not be subjected to any unsolicited e-mail, or spam as it has become known, by making a purchase or enquiry through our web site.

The store will retain the personal details of the customer on computer and may from time to time use these details to advise the customer of offers or products that it feels may be of interest. If you do not wish to receive such notifications please e-mail the shop from here.

The www.bowlsdirect.com is the property of the Chris Young Bowls Trading As Bowlwear Direct..

All prices include VAT. All prices are subject to alteration without notice, while every effort is made to keep to specifications as advertised, we reserve the right to improve, amend or alter products without prior warning.

If any of these terms and conditions are unclear please contact us for clarification.

The Bowlswear Direct Superstore will assume that anyone conducting business with them via this web site has read the terms and conditions on this page and that by proceeding with the transaction have implied their agreement to them.